Welcome to A Norman Counselling Services
I have been running my own practice since 2008. I have experience of working with a variety of individuals from diverse backgrounds, seeking help for a great range of issues and problems. In particular I have worked with those with brain injuries, their families and those who are experiencing difficulties associated with having a visible difference.
A Norman Counselling Services is registered with the Information Commissioner’s Office (ICO) and is committed to complying with the General Data Protection Regulation (GDPR). A Norman Counselling Services has a legitimate interest in processing personal data in order to provide services. The purpose of this statement is to let you know what personal information we collect and hold, why this data is collected and how long it is kept for. This policy also outlines your rights over your personal data.
1. Information about you
1.1 When you make an enquiry about counselling services, workshops or events, we collect personal information from you in order to arrange an initial consultation or to provide information to you as requested. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 6 months and then destroyed unless the client specifically request the data be saved for longer. All financial records relating to invoicing of services are stored securely for 7 years and then destroyed. All data pertaining to anyone enquiring about services but who does not use them will have all personal information destroyed after 3 months from the last date of contact.
2. Our use of this information
2.1 Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.
2.2 If you are receiving services through an external source such as case management, some details of your session relevant to the wider support services you are receiving may be shared with the case manager with your permission.
3.1 We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.
3.2 Communications in connection with this service may be sent by e-mail. Daily correspondence will not be sent in an encrypted form. If case notes or financial details are being shared, an encrypted account will be used. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.
4. Your rights over your personal data
4.1 If you would like to see the information we hold about you, or would like to correct, update or delete any records, or if you have any concerns about our use of your data, please email us at firstname.lastname@example.org. We will work with you to resolve any issues or concerns you may have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.
Price increases from 1st January 2019. Please see prices page.
The website has just been updated with new services and prices.
New paper on the need for support with breastfeeding in British Journal of Midwifery.